Shipping policy

 

All information regarding shipping is presented in the table below. Prices are VAT included. Potential import duties are not included in the shipping price.

We offer home deliveries only - no pickups at parcel shops available.

All orders are processed by our warehouse in Belgium within 2 business days. Once your order has been processed, you will receive an email with a tracking number. 

Return rates can be found here.

 

BENELUX (*free shipping for orders above €200 if not shipped with DHL Express)
 COUNTRY
CARRIER
COST
TRANSIT TIME
PICK UP TIME
Belgium
BPost
5 EUR*
1-2 business days
11 PM

DHL Express
17 EUR
1 business day
6 PM
Luxembourg
DPD Classic
5 EUR*
1-2 business days
11 PM
DHL Express
17 EUR
1 business day
6 PM
Netherlands
PostNL
5 EUR*
1-2 business days
9 PM
DHL Express
17 EUR
1 business day
6 PM

 

REST OF THE EUROPEAN UNION
COUNTRY
CARRIER
COST
TRANSIT TIME
PICK UP TIME
 Austria
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Bulgaria
DHL Express
20 EUR
1 business day
6 PM
Croatia
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Czechia
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Cyprus
DHL Express
15 EUR
1 business day
6 PM
Denmark
UPS Standard
80 DKK
3-4 business days
6 PM
DHL Express
150 DKK
1 business day
6 PM
Estonia
DHL Express
20 EUR
1 business day
6 PM
Finland
UPS Standard
15 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
France
DPD Classic
10 EUR
2-3 business days
11 PM
DHL Express
17 EUR
1 business day
6 PM
Germany
DPD Classic
9 EUR
Free shipping for orders above €200
3-4 business days
11 PM
DHL Express
17 EUR
1 business day
6 PM
Greece
DHL Express
20 EUR
1 business day
6 PM
Hungary
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Ireland
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Italy
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Latvia
DHL Express
20 EUR
1 business day
6 PM
Lithuania
DHL Express
20 EUR
1 business day
6 PM
DHL Express
240 NOK
1 business day
6 PM
Poland
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Portugal
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Romania
DHL Express
20 EUR
1 business day
6 PM
Slovakia
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Slovenia
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Spain
UPS Standard
10 EUR
3-4 business days
6 PM
DHL Express
20 EUR
1 business day
6 PM
Sweden
UPS Standard
180 SEK
3-4 business days
6 PM
DHL Express
240 SEK
1 business day
6 PM

 OUTSIDE OF THE EUROPEAN UNION
Countries outside the European Union might charge import duties upon delivery. Please note that such fees are charged by your national tax authorities and are not included in the shipping cost. Should you decide to return your order, import charges will not be refunded by The Room Antwerp.
 COUNTRY
CARRIER
COST
TRANSIT TEAM
PICK UP TIME
Australia
DHL Express
79 AUD
1-2 business days
6 PM
Canada
DHL Express
37 CAD
1-2 business days
6 PM
Isle of Man
DHL Express
20 GBP
1-2 business days
6 PM
New-Zealand
DHL Express
89 NZD
1-2 business days
6 PM
Norway
DHL Express
240 NOK
1 business day
6 PM
South-Australia
DHL Express
99 AUD
1-2 business days
6 PM
Switzerland
DHL Express
20 CHF
1 business day
6 PM
United Kingdom
DHL Express
20 GBP
1-2 business days
6 PM
United States
DHL Express
27 USD
1-2 business days
6 PM

 

 

FAQ Import Duties

Will I be charged with import duties?

Orders shipped to countries within the European Union will be delivered duty-free. Please be aware that non-EU countries may charge import duties or taxes, if the total value of the shipment exceeds a certain threshold. You can check the threshold for your country here. 

How much will the import costs be?

Unfortunately The Room is unable to predict the exact costs, as this is determined by national tax authorities, and thus different per country.

How can I pay import charges?

Import duties and taxes are not included in the final check-out amount, as they have to be paid upon delivery. DHL typically pays duties and taxes to authorities upon import on behalf of the receiver, and then charges the receiver. You will receive an email, text message or letter from DHL with a payment invitation. 

Will these import charges be refunded should I decide to return my order?

No, import duties cannot be refunded by The Room as these charges are determined and collected by national tax authorities.

What if I don't want to pay the import duties?

Should you refuse to pay import charges, you may notify DHL about this. DHL will then ask us to approve a 'return to origin' procedure. Your order will then be returned to our warehouse, where it will be processed as a regular return. This means that a return fee will be deducted from your refund, to compensate the transportation cost.

 

Fraud analysis

The Room Antwerp utilizes a protection service for fraud detection. A fraud analysis might show indicators of fraud (eg. multiple failed payment attempts), resulting in a "high fraud risk" notification. In case of a high fraud risk, The Room Antwerp reserves to right to not fulfill the order, meaning the order will be canceled and fully refunded immediately.